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(Junior) Specialist, Employee and Administrative Services

Requisition Number:  16672
Contract Type:  Permanent
Location(s): 

Bucharest, RO

 

 

ROLE DESCRIPTION SUMMARY
The main function of this role is to provide customer-like experience to our employees for Human Capital services, requests and inquires. The incumbent will also be responsible for supporting the process implementation and day-to-day global administration of applications for social security certificates of coverage for business travelers.
This is an exciting opportunity for a dynamic, customer oriented, HR professional with a positive can-do attitude and keen eye for details, to join an international company.  


PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

 

Employee Champion and be a first point of contact for employees in Bucharest on HC Employee matters and seek rapid resolution of employee queries, while ensuring great customer satisfaction:

  • First level of support for employee queries, ranging from simple transactions, basic questions regarding HC systems and policies to country specific queries
  • Escalate cases to appropriate stakeholders, centers of expertise (COE) or external providers, and follow up on case resolution

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HC Processes Coordination:

  • Coordinate together with the local Human Capital Business Partner the Employee life cy-cle events: onboarding, offboarding and transfer processes.
  • Support the implementation of the Digital Management System, organizing employee files and supporting scanning of documents as required
  • Serve as main administrator of global applications for social security certificates of coverage for business travelers. This includes support regarding process design and implementation.


COMPETENCIES

  •     Service and customer-oriented attitude with ability to respond to individual needs promptly and efficiently within agreed service standards
  •     High level of accuracy, consistency with an eye for detail
  •     Proud to deliver world-class administrative support
  •     Provides input to assist the continual improvement in service standards and delivery
  •     Ability to multi-task and manage competing priorities
  •     Strong verbal and written communication skills
  •     Eager to learn


QUALIFICATIONS & EXPERIENCE

  •     Secondary education preferably supplemented with secondary vocational education or equivalent proven experience level
  •     3 years relevant working experience, preferably in an international HC environment with experience in Shared Service Centre or Business Process Outsourcing as a strong advantage
  •     Foundational knowledge of HR is an asset
  •     Romanian and English is required for business needs
  •     Previous work experience with MS Office, SAP Concur, SuccessFactors and/or ServiceNow is desirable


SES is an Equal Opportunity and Affirmative Action Employer    

 

What’s in it for you:

  •     Flexible working policy
  •     Bonus and equity plans
  •     Comprehensive and competitive benefits plans
  •     A range of wellness activities and employee assistance programs (varies by location)
  •     An employer that values all aspects of Diversity and respects every individual’s story

 

The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law.

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