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VIE - Junior Coordinator, Employee Services

Requisition Number:  14117
Contract Type:  Limited (fixed-term)
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY
One-year contract starting in February 2022

 

At SES the Employee Services Team is providing a customer-like experience to our employees for Human Capital services, requests and inquiries. The position is part of Employee Services team and plays a key role in the delivery of HC services to our employee customers while contributing to the implementation of the function within the company. The team will evolve over time, as the services offered through the Employee Service Centre diversify.  
This is an exciting opportunity for a dynamic, customer-oriented, HR young professional with a positive attitude and keen eye for details, to join a hi-tech, global company and develop a career in the field of Human Resources. 

 

Extended Job Description:

 

YOUR RESPONSIBILITIES

  • Support the Employee Services team in further developing and improving the Global Onboarding program at SES (for employees and Interns). It can include activities such as:
    • Coordinate New starter and Onboarding process, including gathering relevant documentation, communication with new employees, create and update employee files, complete forms and distribute internally, follow-up with relevant departments such as IT, facilities, etc, organize the medical visits
    • Coordinate Probation Review process (follow-up with employees and managers on tasks such as training and objectives setting, schedule probation review meetings for HC Business Partners and employees)
    • Keep up to date and bring improvements to SES’s Onboarding App 
    • Support with structuring material/topics covered in the Onboarding Program 
    • Review existing materials and work with different stakeholders to update or develop content used in Onboarding
    • Use technology to produce videos, surveys, infographics, webinars, PowerPoint presentations, brochures, etc.
  • Serve as Employee Champion and be a first point of contact for employees on HC Employee matters and seek rapid resolution of employee queries, while ensuring great employee satisfaction:
    • First point of contact for employees on HC related matters, ranging from simple transactions (e.g. employment certificates …), basic questions regarding HC systems and policies to region or country-specific queries
    • Seek rapid and efficient resolution to queries, requests and 'How To' questions, leveraging FAQ's, processes and procedures and promptly resolving queries upon first call/contact 
    • Escalate cases to appropriate stakeholders, centers of expertise (COE) or external providers, and follow up on case resolution 
    • Perform troubleshooting on a variety of issues that may extend beyond the reach of the Human Capital team, requiring the ability to network cross-functionally and leverage relationships to support our employee customers
  • Support when needed the other activities of the Employee Services team such as:
    • Coordinate Transfer and Offboarding process
    • Develop and maintain up to date the Employee Services page in SharePoint
    • Collaborate with other HC areas on new and existing programs like the Document Management System (DMS) Implementation
  • Support as needed by our HC department. For instance, support the Learning & Development team with the organization of the virtual Induction Days, develop and promote the global Buddy program and/or be involved in the Great Place to Work project.
  • Other duties as assigned
     

 

YOUR PROFILE

 

The selected candidate will receive a VIE allowance according to the Business France rates and the Luxembourg subsidiary will grant an accommodation allowance. Please check the following website to make sure that your application complies with the criteria to carry out a VIE assignment: www.civiweb.com

 

Competencies

  • Carries out own task and willingly cooperates with colleagues to achieve team objectives, where necessary
  • Actively seeks/listens to feedback from customers and addresses them appropriately. Provides input to supervisor in order to assist the continual improvement in service standards and delivery
  • Ability to learn and actively seek out knowledge 
  • Solves problems utilizing various resources, including defined company policies, principles and specific approaches where guidance is readily available (either in person or other means) and escalates internally when appropriate
  • Ability to apply critical thinking skills and use deductive reasoning to assess questions and resolve issues
  • Responsible for simple (straightforward) low impact decisions within standardized practices and procedures - these are likely to involve short-term timescale pressures. Higher impact decisions will be subject to supervision
  • Works to agreed quality standards and uses initiative to question own working methods and practices, suggesting and making appropriate improvements
  • Ability to multi-task and manage competing priorities
  • Extremely strong verbal and written communication skills, including the ability to make connections with customers in writing
  • Strong computer skills, including proficiency with Microsoft Office
  • Commitment to outstanding customer service, both internal and external

 

Qualification & Experience

  • Bachelor’s degree in business, Human Resources, Psychology or related field
  • 1 - 2 years previous HR experience 
  • Foundational knowledge of HR
  • Some understanding of Labor law regulations in the region is an asset
  • English and French are required for business needs. Additional languages are an asset

 

 

WHAT’S IN IT FOR YOU

  • Flexible working policy
  • An international environment full of passionate people
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

 

The deadline for receipt of applications is 30 November 2021.

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