Technician, Station Support

The Technician, Station Support (SSG Team) covers the ground communications systems and power system operations on a 24/7 basis. The incumbent maintains and operates the SES ground assets in Betzdorf and other third-party sites globally. This includes support to third party teleports that are contracted for TT&C and payload services.

SSG also acts as first-line intervention to the Betzdorf power and HVAC systems during out-of-office hours and provide “hand and eyes” support to hosted customer equipment.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Perform preventative maintenance and routine repair of electronic and electromechanical equipment 
• Support engineering and program management to provide specifications, measurements, hardware evaluations, risk assessment, and environmental factors
• Perform system to component level troubleshooting in response to any ground system anomaly that causes a payload communication or a TT&C outage or disturbance
• Restore services with the least possible delay
• Work in a 24/7 shift pattern to provide continuous service support to SES global customers
• Provide operation reports on technical activities
• (Re)configure the Betzdorf teleport to provide backhaul, signal processing and uplink services to customers
• Support the various satellite ranging systems ensuring continuity of accurate data provision to the Flight Dynamics team
• Participate in LEOP (Launch and Early Orbit Phase) operations as well as satellite relocations for SES satellite missions and other operators

• Support SES internal & external customers, including, equipment hosting, engineering and Sales

• Take 1st line responsibility outside normal office hours for infrastructure systems
• Ensure all IT security measures and procedures are followed.

COMPETENCIES

• Demonstrates the ability to effectively manage multiple tasks, maintain accurate records, and ensure detailed documentation of system operations and maintenance activities in a high-stakes, real-time environment 
• Exhibits a proactive and professional approach when supporting internal and external stakeholders. Prioritizes user experience and communicates clearly to resolve service-impacting issues efficiently. 
• Capable of quickly assessing criticality and impact of technical issues to determine urgency. Balances planned activities with real-time troubleshooting to maintain uninterrupted service operations. 
• Applies analytical thinking and technical knowledge to diagnose and resolve complex issues in satellite communications systems.  
• Works collaboratively with colleagues to support 24/7 operations. Shares knowledge, supports team goals, and contributes to a positive work environment. 
• Displays initiative and a strong sense of ownership, following through on responsibilities and actively seeking opportunities to improve system reliability and processes. 
• Communicates clearly and concisely in both written reports and verbal updates.  
• Demonstrates sensitivity and respect when interacting with multinational teams and partners. Understands and adapts to cultural differences in communication and workflow expectations in a global operations environment.

QUALIFICATIONS & EXPERIENCE

• Technician diploma or degree in a relevant technical discipline (Telecommunications, Electronics, RF…)
• Awareness of Earth Station systems, equipment and operations as well as aptitude to handle related hardware in a professional manner
• Excellent system diagnostic skills
• RF knowledge including RF signal routing and processing (waveguide, IF and RF switching, filtering and combining, linearisation etc.), amplification (TWTAs, KPAs, SSPAs), frequency conversion, antennas (drives, tracking etc.) is an asset
• Knowledge of IP networks, platforms and Internet infrastructure (BGP/DNS/IPV6 etc.) and/or Broadcast systems and technologies (DVB/Multiplexing/Contribution/Distribution) would be an advantage
• Minimum 2 years of experience in similar role or in a satellite operations NOC-based role
• Fluent in English.

OTHER KEY REQUIREMENTS

• Ability to work shift
• Ability to work at heights
• Security clearance. The incumbent must be willing to undergo a security clearance.