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Support Specialist, Ground Operations

Requisition Number:  15076
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY

You are a key member of the SES Technology Ground Infrastructure team providing support in the Order-to-fulfilment domain, mainly service implementation and operational support.

The activities include the implementation and active support of ground systems related hardware. This comprises interface management as well as coordination across multiple internal teams and customers. A further part of the role is to manage, operate and when required troubleshoot both SES owned equipment and customer equipment, providing end-to-end service support for site Infrastructure, antenna & RF sub-systems, modem/platforms installed in Luxembourg as well as worldwide at SES gateways.

 

If this sparked your interest and you’d like to know more, please click on the link:

 

Extended Job Description:

 

 

 

PRIMARY RESPONSIBILITIES

  • Support subsystems of RF earth station equipment including antennas, High Performance Antennas, switch matrix, up/down converters, modulators, inter-facility connection equipment and Co-location space
  • Define and lead the implementation of Continuous Service Improvements initiatives and monitor results including equipment lifecycle management
  • Perform local/remote configuration, management and troubleshooting of gateways infrastructure
  • Responsible to create and maintain up to date as-built installation documentation for video and data services
  • Manage and plan gateways infrastructure preventive and corrective maintenance and spare parts provisioning on all RF equipment
  • Support the “return merchandise authorization” process for SES ground infrastructure
  • Install and configure ground system terminals, baseband and network systems
  • Provide engineering support in the testing, monitoring, and ongoing maintenance of the ground infrastructure
  • Work remotely or locally with site personnel on problem identification and resolution, perform root cause analysis, and support logistics functions for defective parts return and repair by vendors
  • Assist in quick resolution and stabilization of complex satellite and ground system
  • Assist in data analysis, anomaly evaluation and reporting
  • Attend scheduled and un-scheduled customer maintenance activities
  • Maintain technical project responsibility for assigned tasks and advise management of progress in support of the technical and administrative direction of project operations
  • Provide ground systems support to Satellite Operations Center, Spacecraft Payload Engineers and other functions.

 

COMPETENCIES

  • Effective technical skills across different areas with a specific focus on Radio Frequency (modems, antennas, RF components, test and measuring instruments, power installations etc.)
  • Excellent organization and attention to details
  • Ability to multitask, set priorities, to deliver under time constraints, to take initiative and to operate without direct supervision
  • High sensitivity to clients’ needs and capacity to find solutions to complex technical problems and overcome obstacles to deliver a high quality of service
  • Good communication and presentation skills, both in writing and verbal (in English) including the ability to describe highly technical concepts in non-technical terms, and ability to work collaboratively with fellow team members
  • Self-motivated and sound aptitude for continuous technical learning
  • Ability and willingness to integrate into an international environment.

 

QUALIFICATIONS & EXPERIENCE

  • BS degree in a relevant field (Electrical Engineering, RF Engineering, Telecommunications…)
  • Hands-on experience in RF measurement techniques, test and verification of ground stations and auxiliary systems
  • At least 3 – 5 years of relevant "hands-on" engineering experience in the satellite communications domain as Systems Engineer or Operations Engineer, Test & Integration Engineer, and/or NOC/Teleport Senior Operator
  • Proven flexibility and reliability in delivering successfully ground solutions globally without direct supervision
  • Highly experienced in developing and maintaining high availability satellite or telecommunications systems using manned and unmanned facilities
  • Thorough understanding of and ability to use System Engineering processes
  • Fluency in English.

 

OTHER REQUIREMENTS

  • Ability to work at heights
  • NATO or EU SECRET clearance necessary. The incumbent must be willing to undergo a security clearance.
  • This position requires scheduled On-Call standby and support during regular out-of-office hours according to and within the limitations of the currently applicable On-Call policy
  • This position requires to travel internationally from time to time.

 

GOOD TO KNOW


SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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