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Shift Leader, Station Support Group

Requisition Number:  17224
Contract Type:  Permanent

Betzdorf, LU

The Shift Leader, Station Support Group is a key member of the passionate SES Technology Ground Infrastructure team, providing expertise in operational support for the 24/7 activities of SES assets including station opperations, as well as setting the definition of technical requirements for developing advanced technical trainings for future operators. In this position you will be interfacing with management and engineering teams, coordinating across multiple internal teams and customers. Another part of the role is to manage, troubleshoot and operate GW Infrastructure together with system vendors and 3rd party contractors, that is Site Infrastructure, Antenna & RF Sub-systems, Modem/Platforms installed worldwide at SES Gateways, customer L1 & L2 support on hosted equipment, so you will be constantly aroused by new experiences.

* For this role you must be willing to enroll in the clearance process.


You will be responsible for (this is not an exhaustive list):

  • Support services (Data & Video) at SES Gateway and Teleport locations, as well as other missions
  • Ensure the highest standard of services, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
  • Lead technical coordination for end-to-end RF service commissioning at global SES Gateway locations across internal teams and customers representatives
  • Define and lead implementation of Continuous Service Improvements initiatives and monitor results
  • Assist the transition of the new products into operations ensuring the proper tools and training are in place for the Station Support Group team
  • Perform periodic training sessions and develop efficient procedure for the ground operations team





1. Must Have

  • Qualification in Electrical Engineering, RF Engineering or Telecommunications, or similar
  • Minimum 6 years of relevant "hands-on" operations experience in the satellite communications Operations Engineer, or NOC/Teleport Senior Operator
  • Hands-on experience in RF measurement techniques, test and verification of ground stations and auxiliary systems
  • Ability to work under 24/7 shift planning
  • Fluency in English


2. Nice to Have

  • Proven flexibility and reliability in delivering successfully ground operations support without direct supervision
  • Understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems
  • Good command of MS Office package (Word, PowerPoint, Excel, Visio), Excel VBA
  • Experienced in maintaining high availability satellite or telecommunications systems using manned and unmanned facilities



•     Flexible working environment, providing opportunities for hybrid or remote work, based on the role
•     Bonus and equity compensation plans
•     Comprehensive and competitive benefits plans
•     A range of wellness activities and employee assistance programs
•     An employer that values all aspects of Diversity and respects every individual’s story
•     Time off for life’s important events and charity work

SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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