Senior Solutions Engineer

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

The Senior Solutions Engineer is responsible for understanding customer business and technical requirements and designing end-to-end satellite communication solutions that meet and exceed customer expectations. Acting as a key technical partner to Sales, the role provides pre-sales consultancy, solution design, and customer-facing technical leadership while leveraging SES's GEO and MEO satellite networks. The successful candidate combines strong engineering expertise with commercial acumen to solve complex challenges, deliver value-driven solutions, and contribute to revenue growth and customer success.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Review customer business and technical requirements and design connectivity solutions leveraging SES GEO and MEO satellite capabilities.
• Identify customer challenges and recommend practical, value-driven technical solutions that address their operational and business needs.
• Partner with Sales to understand customer requirements, support opportunity development, and contribute to winning proposals and presentations.
• Collaborate with Product, Engineering, Operations, and other internal stakeholders to develop and deliver customer solutions.
• Perform communication system design and feasibility assessments for satellite and terrestrial networks.
• Review link budget analyses prepared by the Link Engineering team and provide guidance and recommendations as required.
• Participate in customer meetings and technical discussions, acting as a trusted technical advisor during the sales process.
• Support contract renewals and business growth opportunities by ensuring appropriate technical solutions are developed and communicated.
• Maintain accurate sales engineering activities and opportunity information within CRM systems such as Dynamics 365 and Salesforce.
• Support post-sales activities that require direct customer engagement and technical coordination.
• Stay informed on SES products, services, technologies, and industry developments, and share knowledge with colleagues where appropriate.
• Travel within the region as required to support customer engagements and business needs.
• Occasionally work outside standard business hours when necessary to meet customer or business requirements.

COMPETENCIES

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Knowledge of satellite communications systems, technologies, and services.
• Ability to develop and review satellite link budget analyses using SES engineering tools.
• Working knowledge of digital communications, RF signal theory, satellite network architectures, and VSAT platforms.
• Understanding of TCP/IP networking and common network protocols, including multicast, VoIP, IPsec, and QoS.
• Strong analytical and problem-solving skills.
• Effective communication and presentation skills.
• Ability to collaborate across functional teams and build strong customer relationships.
• Customer-focused mindset with a commitment to delivering high-quality solutions.
  

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Electrical Engineering, Telecommunications Engineering, or a related technical discipline.
• Minimum of 3 years of relevant professional experience, including exposure to satellite communications, telecommunications, broadcasting, networking, or related industries.
• Experience in satellite ground segment, broadcasting, telecommunications, or technical pre-sales environments.
• Knowledge of satellite capacity management, systems engineering, solution design, or customer-facing engineering functions.
• Experience developing or reviewing satellite link budget analyses.
• Working knowledge of digital communications, RF systems, satellite networking, VSAT technologies, and IP networking concepts.
• Strong verbal and written communication skills in English, with the ability to communicate effectively with both customers and internal stakeholders.