• Ensure that spectrum management operational tools are appropriate and effective for their tasks
• Build and lead a team of SME’s, define interfaces with internal/external stakeholders and establish group scope
• Ensure Teleports and O&E compliance with performance requirements including all SLA’s and KPI’s.
• Manage a framework of policies to collate and maintain metrics of operational performance across the systems, identifying and implementing process improvements as necessary
• Support development of the Global Services CAPEX and OPEX budget process. Evaluate all re-quirements ensuring O&E  adheres to overall budget targets, seeking efficiencies & savings where possible
• Timely reporting of metrics and KPI’s as it relates to project status, highlighting risks and escalat-ing issues where necessary
• Provide the framework for the evaluation, testing, deployment, and maintenance of custom and third-party software applications which are used solely for operations
• Direct the development of training material, operating procedures, and troubleshooting proce-dures, related to monitoring systems or other system tools, and provision teaching/training to the 24x7 operational teams, and to other groups across the organisation
• Coordinate with Engineering departments for the specification, design, development, testing and acceptance of new hardware and software systems
• Lead Teleports efforts at vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance; provide Teleports requirements of vendor services and equipment.

Competencies

• Strong customer focus and commitment to excellence
• Ability to maintain strong relationships with stakeholders at all levels
• High level of technical knowledge in satellite communications systems, service monitoring platforms and associated products
• Demonstrable analytical skills with a strong aptitude for a systems approach to problem solving
• Excellent knowledge of GEO and MEO service and infrastructure architectures
• Ability to schedule and coordinate complex operational tasks and projects
• Willingness to support 24/7/365 operations, providing out of hours support as necessary

Qualification & Experience

• An engineering degree or equivalent academic/professional qualifications
• At least 15 years of professional experience within a payload operations, satellite engineering or managed service environment, with a background in technical operations management or equivalent experience of the mentioned areas in a wider business context
• A proven track record of managing and motivating a team of engineering experts, collegially operating at senior staff levels and across departments
• Demonstrated management skills in a multicultural environment
• Experience managing complex global projects, involving external parties

Other Key Requirements

• The Senior Manager, Spectrum Monitoring Systems, will demonstrate a strong sense of vision to support the attainment of all operational objectives having the ability to work at multiple levels across the organisation in support of operations, maintain strong relationships with internal and external stakeholders, develop and articulate present and future operational methodologies, produce high quality structured documentation, and deliver tangible improvements to SES service support quality year on year