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Senior Engineer, Digital Workplace Experience

Requisition Number:  11404
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY

The position is directly responsible for the management, operations and development of applications and IT infrastructure solutions within SES (the group) and affiliated companies, as well as for IT project support within the organization and customer related projects with a focus on applications dedicated to Digital Workplace, Digital Adoption and Messaging & Collaboration environments. The incumbent will execute projects, development, support and maintenance within the Digital Workplace Experience field by ensuring timely task and project implementation.

 

Extended Job Description:

 

 

 

 

 

 

 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • Manage and develop applications and integrations on Microsoft SharePoint Online, Microsoft Power Platform, Microsoft Office 365 and Microsoft Azure platforms
  • Define and implement work packages to support and maintain the Digital Workplace system architecture
  • Develop, install, configure, test and support application software and services, system management tools and cloud environments
  • Manage and measure the support for applications during and after implementation including the resolution of all problems associated with their successful operation
  • Engineer, operate and support applications within or operated by the Office 365 environment
  • Develop and manage integrations to MS Teams, Office 365 and ServiceNow
  • Conceive and develop applications based on AI, RPA and BOT’s automations
  • Operate and support the system and applications monitoring environment and monitoring applications
  • Conceive and manage MS SharePoint Online sites
  • Proactively improve and develop IT services automatizations
  • Implement continuous improvement and automations for IT on-premises and off-premises environments including continues review and optimisations on associated processes
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security and other appropriate stakeholders to implement potential fixes or improve features or performance
  • Take on responsibility for timely implementation for assigned projects and activities
  • Interact positively with IT and business stakeholders
  • Document environments and procedures
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Deliver 2nd Level on-call support to assist the SES teams on application or system issues including outside office hours
  • Take ownership of resolving assigned tasks and problems
  • Execute work related tasks closely collaborating with other team members wherever necessary
  • Provide input to the Senior Manager, Business Application for administrative and management tasks
  • Ensure that all systems selected or developed comply with prevailing IT Architectural Standards including but not limited to security standards and Information Security policies
  • Evaluate application opportunities and threats by new trends and developments in and outside of SES
  • Mentor junior team members
  • Stay up-to-date with state-of-the-art methodologies, technologies and methodologies, and use this knowledge to analyse, maintain systems and applications and continuously improve them
  • Continuous training and Microsoft certifications will be provided

 

COMPETENCIES

  • Excellent team player with the ability to effectively interact at all levels of the organisation
  • Strong organisational skills and ability to prioritise, meet goals and provide results
  • Proven project management skills to take the lead on smaller change projects
  • Effective analytical abilities
  • High level of integrity and work ethic
  • Ability to work internationally in a matrix-managed, results-oriented environment
  • Ability to work effectively under pressure without compromising professional standards
  • Excellent communication and presentation skills
  • Self-motivated and demonstrate “doer mentality”
  • Ability to clearly explain complex technical issues to non-technical people

 

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in Computer Science, Engineering or Information Technology
  • Minimum eight years of applicable professional experience
  • Sound technical understanding of the IT landscape and related technical skills as well as its Digital Workplace
  • Microsoft 365:
    • MS SharePoint online & OneDrive for Business
    • MS Power Platform
    • Microsoft Graph API
    • MS Power BI
    • MS PowerShell
    • MS Teams, MS Groups
    • Azure Active Directory
    • AD Connect, ADFS
    • Exchange Online
    • MS o365 E5 Compliance and security features (Azure Information Protection, Cloud Security, DLP)
  • General Windows landscape: MS Windows Servers, MS SQL, MS IIS
  • AI, RPA, Bot development
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • Microsoft certifications are considered an advantage

 

OTHER KEY REQUIREMENTS / COMMENTS

Key performance indicator

  • Measure deliverables on time, budget and specifications
  • 24/7 Applications availability
  • Measurement of level 2/3 application service desk requests

 

Main interfaces to other departments

  • Business representatives to define business needs
  • Demand Management to ensure new projects are addressed
  • Collaborate with Service Delivery to get appropriate infrastructure support for application

 

 

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