SOC Analyst, Satellite Operations Support

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

This multidisciplinary role provides mission critical support for both spacecraft and ground infrastructure operations. The Senior Analyst ensures system readiness, operational coordination, procedure development, training, and Level 2/Level 3 support across a global network of teleports and control centers. 

The role integrates responsibilities from spacecraft operations, ground segment engineering, infrastructure readiness, anomaly resolution, and cross functional project representation. It is a key operational position requiring rapid response, technical depth, and strong coordination across Satellite Operations, Teleports, Engineering, and Network Operations. 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Provide 24x7x365 Level 2/3 operational support for satellite and ground infrastructure. 

• Ensure readiness of TTC&M systems, RF equipment, baseband systems, and operational software tools. 

• Monitor, analyze, and trend ground system performance to proactively maintain readiness. 

• Support third party statement of work compliance of ground infrastructure readiness and availability, and provide interface for ground issues and trends 

• Conduct real‑time operational activities including station‑keeping, relocation, launch, EOR, and IOT operations. 

• Assist Satellite Controllers during anomalies and support recovery procedures. 

• Develop, validate, and maintain procedures, logs, schedules, and operational documentation. 

• Coordinate maintenance, testing, upgrades, and configuration changes with Engineering, Teleports, and vendors. 

• Create and track anomaly reports; support root‑cause analysis and corrective actions. 

• Collect metrics, analyze trends, and implement improvements to reduce operational risk.
• Ensure the Backup SOCs remain ready to take-over operations in case of major disaster affecting the Primary SOC.  

COMPETENCIES

• Strong technical expertise in spacecraft, RF, baseband, and ground control systems. 

• Analytical thinking and effective problem‑solving in mission‑critical environments. 

• Calm, decisive performance under pressure. 

• Strong interpersonal, communication, and teamwork skills. 

• Ability to work independently and follow broad instructions. 

• Organizational skill and attention to detail.
• Ability to lead projects.

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years in satellite operations, ground engineering, RF/baseband systems, or related fields. 
• Experience as a Satellite Controller is a plus. 
• Knowledge of TTC&M, RF systems, baseband equipment, and operational tools. 

KEY PERFORMANCE INDICATORS

• Satellite and ground system availability. 
• Accuracy and timeliness of anomaly response. 
• Compliance with operational constraints and safety requirements. 
• Documentation quality and procedural adherence. 

SES is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information (“PII”) with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles.  If selected for a role at SES, we may collect and share your PII for these purposes.