Program Manager

ROLE DESCRIPTION SUMMARY

This role sits within the IT PMO unit of the Operations & Engineering PMO and is responsible for leading high priority, complex, cross-functional initiatives across the Information Technology and Software Development domains that contribute to the company’s strategic objectives.

The role operates with a high degree of autonomy, structuring delivery approaches, managing ambiguity, and driving alignment across diverse stakeholder groups. The role is responsible for planning, coordinating and tracking projects and programs that drive operational excellence, key systems integration, process simplification, and other business integration initiatives.

As a delivery leader and trusted partner, the role ensures integration across workstreams, proactively manages risks and dependencies, and contributes to the continuous improvement of PMO practices and program delivery effectiveness across the Operations & Engineering landscape.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Lead end‑to‑end delivery of complex programs consisting of multiple, interrelated projects and workstreams.
• Define and structure delivery approach, governance model, roadmap, and integration points.
• Ensure alignment of project outputs to program objectives, benefits, and strategic outcomes.
• Manage trade‑offs across scope, timelines, cost, quality, and risk at program level.
• Translate strategic objectives into executable program plans, priorities, and delivery structures.
• Ensure alignment between program initiatives and broader organizational goals.
• Identify gaps, misalignments, or risks to strategic delivery and escalate with recommendations.
• Act as primary interface for senior stakeholders across Operations & Engineering & Business Functions.
• Navigate complex stakeholder environments, balancing competing priorities and expectations.
• Build credibility and influence through structured thinking, sound judgment, and consistent delivery outcomes.
• Establish and lead program Steering Committee and other governance forums, ensuring clarity of roles, responsibilities, and decision-making.
• Deliver insight-driven reporting including risks, dependencies, trends, and performance indicators.
• Provide structured recommendations to facilitate informed decision-making by leadership.

COMPETENCIES

• Demonstrated ability to lead complex, multi-project programs with a high level of autonomy.
• Ability to manage without authority, aligning diverse teams toward shared objectives.
• Strong critical thinking and problem-solving capability; able to structure ambiguity into clear delivery approaches.
• Proven ability to understand the “big picture” and connect program execution to strategic outcomes.
• Advanced communication skills, including the ability to simplify complex topics and influence stakeholders.
• Strong stakeholder management and influencing skills across cross-functional environments.
• High emotional intelligence; able to navigate challenging situations and maintain credibility.
• Growing thought leadership in program and project management practices.
• Continuous improvement mindset; identifies gaps and drives enhancements to delivery practices.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent practical experience in a relevant field. Professional certifications or formal training in project management, Agile delivery, change management, or business process improvement are considered advantageous.
• Proven experience in supporting and coordinating project delivery across cross-functional initiatives, including planning, schedule tracking, governance, status reporting, and risk and issue management, with increasing ownership and autonomy.
• Demonstrated ability to manage multiple workstreams, navigate ambiguity, and contribute to decision-making by applying structured problem-solving and a strong understanding of the broader project context.
• Effective stakeholder coordination skills, with the ability to communicate clearly, build credibility, and support alignment across teams with differing priorities.
• Working familiarity with PMO methodologies, frameworks, and tools such as Azure DevOps (ADO), Jira, Microsoft Project, SharePoint, Power BI, and Microsoft Office, applying them to drive consistency and transparency in delivery.
• Experience contributing to projects in areas such as software development, systems integration, business transformation, or process improvement, with exposure to end-to-end delivery lifecycles.
• Typically, 6-10 years of relevant experience in project coordination, PMO, project management, or related delivery roles, demonstrating progression toward managing increasing complexity and responsibility.