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Manager, Workstream Lead (Product)

Requisition Number:  16907
Contract Type:  Permanent
Location(s): 

Betzdorf, LU The Hague, NL

ROLE DESCRIPTION SUMMARY

The workstream lead for Product is responsible for initiating and leading projects and initiatives to maximise the external and internal customer experience for customer systems and standards enabling selling and delivering solutions and products for SES where these are supported by Dynamics365. This position's focus lies on business integration, performance improvement and (commercial) operational efficiency and effectiveness, as part of a team that is enabling a catalogue of products and services that can be configured to match the customer request, guaranteeing quality of fulfilment for downstream processes, including request to contract (Lead-to-Order), orchestration and implementation (Order-to-Fulfilment), servicing and maintenance (Assurance) and dependent interfaces, e.g. billing, revenue recognition.

 

You will be responsible for (this is not an exhaustive list):

  • Guarantee the efficient and effective execution of projects focused on improving the performance of SES commercial customer fulfilment, focused on designing and optimising the customer facing Product related modules of Dynamics 365
  • Suggest, define and manage innovative -and often complex-ideas for SES improving overall and integrated customer facing business systems, processes and performance related to CRM in general and the workstream Product specifically
  • Provide CRM project leadership for the workstream Product, and direct activities for projects executed by the Dynamics365 team, including analysis, definition, development, testing, training and documentation together with the stakeholders
  • Ensure that CRM projects for SES are communicated and coordinated with initiatives in other areas of SES
  • Act as the central escalation point for incidental and structural Dynamics365 service issues
  • Coach, mentor and raise the teams’ ability to deliver and exceed expectations while creating opportunities for succession talent

 

 

YOUR PROFILE:

 

Must Have

  • Bachelor’s degree or similar, or equivalent work experience
  • At least 10 years extensive expertise gained in a cross-functional international project management environment with proven track record of successfully handled complex projects involving substantial operational and financial risks as well as budgets
  • Knowledge of marketing, sales, service delivery and reporting processes in a telecommunications or media company
  • Background in IT related matters is considered an advantage with the ability to perform various operational and technical tasks
  • Fluency in spoken and written English 

 

Nice to Have

 

  • Good Dynamics365 application knowledge and experience are considered advantageous notably on developing and integrating new process and functionality
  • Have and show excellent problem-solving skills, thinking practical, work structured, and solutions oriented
  • Project Management skills

 

 

WHAT'S IN IT FOR YOU
•    Flexible working policy
•    Bonus and equity plans
•    Comprehensive and competitive benefits plan
•    A range of wellness activities and employee assistance programs 
•    An employer that values all aspects of Diversity and respects every individual’s story


    
GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

 

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