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Manager, Workstream Lead (Order-to-Fulfilment)

Requisition Number:  16905
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY
The workstream lead for Order-to-Fulfilment is part of the detemined Product & Strategy department and should initiate and lead projects and initiatives to maximise the external and internal customer experience for customer systems and standards enabling selling and delivering solutions and products for SES where these are supported by Dynamics365.
In this position you will be part of the customer delivery that is focusing on implementation and orchestration (e.g. shipping) of customer products and services agreed in the contract (Lead-to-Order), preparing them for dependent interfaces like maintenance and services (Assurance), billing and revenue recognition.

Join SES and become part of our international community!

 

You will be responsible for (this is not an exhaustive list):

  • Suggest, define and manage innovative -and often complex- ideas for SES improving overall and integrated customer facing business systems, processes and performance related to CRM in general and the workstream Order-to-Fulfilment specifically
  • Agree with internal stakeholders on scope, objectives and business requirements to meet the business needs
  • Assist the business with the development of business cases for projects requests involving all functions of SES
  • Provide CRM project leadership for the workstream Order-to-Fulfilment specifically, and direct activities for projects executed by the Dynamics365 team, including analysis, definition, development, testing, training and documentation together with the stakeholders
  • Ensure that CRM projects for SES are communicated and coordinated with initiatives in other areas of SES
  • Act as the central escalation point for incidental and structural Dynamics365 service issues

 

 

YOUR PROFILE:

Must Have

  • Bachelor’s degree or similar, or equivalent work experience
  • At least 10 years extensive expertise gained in a cross-functional international project management environment with proven track record of successfully handled complex projects involving substantial operational and financial risks as well as budgets
  • Knowledge of marketing, sales, service delivery and reporting processes in a telecommunications or media company 
  • Background with IT related matters is considered an advantage with the ability to perform various operational and technical tasks 

 

Nice to Have

  • Dynamics365 application knowledge and experience 
  • Able to deal with wide range of internal customers coming from all areas, divisions and regions of SES
  • Self-starter, used to work under limited supervision, as well as in a collaborative environment 

 

 

WHAT'S IN IT FOR YOU

  • Flexible working environment, providing opportunities for hybrid or remote work, based on the role
  • Bonus and equity compensation plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programs
  • An employer that values all aspects of Diversity and respects every individual’s story
  • Time off for life’s important events and charity work

 

 

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.
 

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