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Internship - Modern Desktop Management

Requisition Number:  14854
Contract Type:  Internship/trainee
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY

6-month internship, starting as soon as possible


This is an exciting opportunity to become part of Digital Workplace Experience team (DiWo) in a fast-paced, growing organization within a dynamic industry.
Based in Betzdorf (Luxembourg), you will contribute to empowering SES users by assisting the migration from legacy device management systems to the modern cloud-based Microsoft equivalent solution.

 

Extended Job Description:

 

YOUR RESPONSIBILITIES

  • Work together with the Digital Workplace Experience team in analyzing, reporting and troubleshooting requests related to the migration from legacy systems to Microsoft Endpoint Manager (Microsoft Intune)
  • Act as second level support for Incident management, Local Service Desk representing first level of support
  • Improve and update internal knowledge base articles and user-facing documentation
  • Provide other ad-hoc support for various internal stakeholders related to MS Endpoint Manager (MS Intune)
  • Analyze incidents related to Endpoint Management, find patterns and identify possibilities to reduce tickets by changing procedures, updating documentation and providing additional documentation or training to relevant parties

 

YOUR PROFILE

  • Current student in Information Technology or in a relevant area
  •  Strong interest in the global technology, media, and telecom business and satellite communications in particular
  • Very strong computer literacy (Office 365, Windows 10, iOS, Android Enterprise, MS PowerPoint, Word, Excel); knowledge of SNOW (ServiceNow ticketing system) is considered an advantage
  • Fluency in spoken and written English with additional languages considered an asset
  • EU-citizens or work permit for Luxembourg

 

WHAT’S IN IT FOR YOU

  • Flexible working policy
  • Valuable, meaningful and hands-on experience
  • A paid internship
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

 

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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