Internship - Modern Desktop Management

ROLE DESCRIPTION SUMMARY

6-month internship, starting as soon as possible

This is an exciting opportunity to become part of Digital Workplace Experience team (DiWo) in a fast-paced, growing organization within a dynamic industry.
Based in Betzdorf (Luxembourg), you will contribute to empowering SES users by assisting the migration from legacy device management systems to the modern cloud-based Microsoft equivalent solution.

Extended Job Description:

YOUR RESPONSIBILITIES

• Work together with the Digital Workplace Experience team in analyzing, reporting and troubleshooting requests related to the migration from legacy systems to Microsoft Endpoint Manager (Microsoft Intune)
• Act as second level support for Incident management, Local Service Desk representing first level of support
• Improve and update internal knowledge base articles and user-facing documentation
• Provide other ad-hoc support for various internal stakeholders related to MS Endpoint Manager (MS Intune)
• Analyze incidents related to Endpoint Management, find patterns and identify possibilities to reduce tickets by changing procedures, updating documentation and providing additional documentation or training to relevant parties

YOUR PROFILE

• Current student in Information Technology or in a relevant area
•  Strong interest in the global technology, media, and telecom business and satellite communications in particular
• Very strong computer literacy (Office 365, Windows 10, iOS, Android Enterprise, MS PowerPoint, Word, Excel); knowledge of SNOW (ServiceNow ticketing system) is considered an advantage
• Fluency in spoken and written English with additional languages considered an asset
• EU-citizens or work permit for Luxembourg

WHAT’S IN IT FOR YOU

• Flexible working policy
• Valuable, meaningful and hands-on experience
• A paid internship
• A range of wellness activities and employee assistance programmes (varies by location)
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.