Internship - IT Service Desk

ROLE DESCRIPTION

Are you looking for an internship in IT starting in January 2024 ? 

This is an exciting opportunity to become part of the Service Desk team in a fast-paced, global organization within an innovative and unique industry. Based in Betzdorf (Luxembourg), you will contribute to Incident Response and Request Fulfillment processes and maintenance activities for the IT Service Desk supporting over 2000 internal users. Your responsibilities include (but are not limited to):

• Respond to incidents experienced by users in their everyday use of IT provided resources such as laptops, mobile devices, and applications;
• Request Fulfillment operations such as deployment of new laptops and setup of new users;
• Managing users/devices using Microsoft Azure tools;
• Participate in project activities.

YOUR PROFILE

1. You must have

• Current student in Computer Science, IT Information Systems or in a relevant technical area;
• Good analytical and judgment skills, experience with different operating systems such as Windows 10, Windows 7, MacOS, Apple iOS, and Android;
• Ability to set priorities and to work under tight deadlines;
• Fluency in spoken and written English;
• Able to work in Luxembourg (current valid work permit or EU nationality).

2. It would be nice if you had

• Strong interest in the media/telecommunication business and technical interest in computers, operating systems, and mobile devices;
• Basic understanding of IT Service Management processes;
• Basic understanding of Cloud concepts;
• Work independently as well as in a team;
• Easiness to communicate at all levels;
• Additional languages considered an asset.

HIRING PROCESS 

• Screening and Remote Interview with our Talent Acquisition Specialists 
• Remote Interview with your future supervisor  
• Internship Offer 
• Internship Agreement signature 
• Welcome to SES! 

WHAT’S IN IT FOR YOU 

• Flexible working policy 
• Valuable, meaningful and hands-on experience 
• A paid internship 
• A range of wellness activities and employee assistance programmes (varies by location) 
• An employer that values all aspects of Diversity and respects every individual’s story 

GOOD TO KNOW 
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.