IT Service Desk Intern

ROLE DESCRIPTION

Are you looking for an internship in IT starting in January ? 

This is an exciting opportunity to become part of the Service Desk team in a fast-paced, global organization within an innovative and unique industry. Based in Betzdorf (Luxembourg), you will contribute to Incident Response and Request Fulfillment processes and maintenance activities for the IT Service Desk supporting over 2000 internal users. Your responsibilities include (but are not limited to):

• Respond to incidents experienced by users in their everyday use of IT provided resources such as laptops, mobile devices, and applications;
• Request Fulfillment operations such as deployment of new laptops and setup of new users;
• Managing users/devices using Microsoft Azure tools;
• Participate in project activities.

YOUR PROFILE

You must have

•    Student in Computer Science, IT Information Systems or in a related technical area
•    Strong interest in media/telecommunications and technical interest in computers, operating systems and mobile devices 
•    Excellent analytical and judgment skills, experience with different operating systems such as Windows 11, Windows 10, MACOS, Apple iOS and Android
•    Understanding of basic Cloud concepts
•    Basic understanding of IT Service Management processes
•    Ability to set priorities and to work under tight deadlines
•    Work independently as well as with a team
•    Ability to communicate at all levels
•    Fluency in spoken and written English with additional languages considered an asset
•    Able to work in Luxembourg (EU-citizenship or valid work permit for Luxembourg)

It would be nice if you had

• Strong interest in the media/telecommunication business and technical interest in computers, operating systems, and mobile devices;
• Basic understanding of IT Service Management processes;
• Basic understanding of Cloud concepts;
• Work independently as well as in a team;
• Easiness to communicate at all levels;
• Additional languages considered an asset.