Field Engineer 1 1

ROLE DESCRIPTION

As part of the Field Service team - Europe the Field Engineer (Fixed Data & Mobility) is responsible for the delivery of customer service at their site/vessel. The incumbent will be the driving force in the field to deliver surveys, installation of SES Solutions and prescribed maintenance for the same at customer sites, whilst stringently following SES policy for Quality, Health, Safety and Environment. 
The incumbent delivers all SES project and maintenance taskings at a world class level at customer sites.
This role is the QHSE champion/advocate when deployed, aligning with line management and in support of the SES QHSE policies/practices the SES QHSE Manager and any customer QHSE representative.

You will be responsible for (this is not an exhaustive list):

• Responsible for completing all field related activities on customer sites/vessels, delivering solutions using best practices
• Internal technical point of contact offering SME (Subject Matter Expert) support to less senior Field Engineers to ensure SES Field work is carried out to the exacting standards required 
• Coach Field Engineers to develop technical expertise and act as escalation point to resolve constraints
• Conduct all field engineering work at customer sites using best practice and along prescribed SES guidelines and documentation – reporting on any out of tolerance to line management, QHSE manager and SDM (Service Delivery Managers) alike
• Ensure that all field deployments are conducted in accordance with SES process, best practice, and guidelines
• Offers field related technical expertise acting as an escalation point for less experienced Field Engineers
• Drive the adherence of SES Quality and HSE policies, procedures, tooling, and reporting following SES guidelines in support of the QHSE Manager. 
• Provide OJT to more junior Field Engineers as part of a training program for certification
• As allocated, support and input to the SDM on site readiness to deploy field teams based on the customer completed readiness checklists.
• Escalate to line manager and customer responsible SDM for field tasking events that are out of tolerance and provide input to recovery plans and analysis
• Maintain up-to-date knowledge on SES products and industry technological evolution
• Provide training on SES vendor equipment to Service partners and internal SES Stakeholders
• Responsible for the welfare and safety of contractors, partners and SES Field Service staff deployed

YOUR PROFILE

• Bachelor’s Degree in Engineering discipline, or relevant equivalent experience 
• 6+ years’ practical installation & commissioning experience in field satcoms
• Proficiency in remote satellite system equipment installation – Maritime and/or land-based solutions
• Extensive experience of land based or maritime based VSAT solutions 
• Experience in collaborating and steering 3rd party team in a technical environment 
• Experience of MEO (Medium Earth Orbit) is extremely advantageous
• Sound record of adherence and a strong belief in field QHSE culture
• Affiliation with GVF (Global VSAT Forum) preferred, GVF examiner advantageous
• Ability to work in remote and often harsh field environments to implement or maintain solutions
• Ability and willingness to travel within region and globally up to 75% to customer site/vessel
• Willingness and eligibility to undergo NATO clearance process
• Full and clean driving license
• Authorization to work in EU
• Fluency in English