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Engineer (Network & Voice), IT Operations

Requisition Number:  12217
Contract Type:  Permanent
Location(s): 

Betzdorf, LU The Hague, NL

 

ROLE DESCRIPTION SUMMARY

 

The position is directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base, with a strong focus on network & voice.

The incumbent will work in close collaboration with the IT Service Desk and all 3rd level Engineering teams.

 

Extended Job Description:

 

 

 

 

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

 

  • Install, operate and support the global SES IT Infrastructure:
    • Networking (LAN / WAN / DNS / Wireless / Datacenter & Cloud)
    • Telephony (IP based);
  • Proactively monitor the SES IT Infrastructure both on prem and Cloud through enterprise monitoring tools
  • Proactively monitor the internet, MPLS and telephony connectivity and work with the providers on incidents
  • Support, monitor, maintain Cisco UC infrastructure
  • Ability to perform moves, adds, and changes via Call Manager
  • Upgrades to all supported VoIP / UC systems
  • Have a broad understanding of all technologies covered in the IT Operations group
  • Maturity improvement and adherence of/to all IT service management processes, including but not limited to incident management, change management, request fulfilment and problem management
  • Maintain standards and standard operating procedures
  • Actively participate in Problem tickets
  • Work actively with the ITSM tool (Service Now)
  • Creation of Incident Reports for major incidents
  • Work actively with the Service Desk to help create troubleshooting procedures for common issues;
  • Help create knowledge base articles for common issues and for user self-help portal
  • Stay up-to-date with state-of-the-art IT concepts and technologies
  • Be able to understand all stakeholders in the service delivery process
  • Be willing to learn new technologies
  • On-call duties will be required 24/7 on a rotational basis

 

COMPETENCIES

 

  • Ability to integrate into and lead cross-functional and/or virtual project teams
  • Strong analytical and problem-solving skills: ability to frame complex problems or business issues and can elaborate and articulate alternative solutions
  • Professional level understanding of network architectures, technologies and protocols including cloud concepts
  • Proactive approach towards potential and/or current customers
  • Ability to work autonomously with minimal supervision
  • Good understanding of Operational Principles

 

QUALIFICATIONS & EXPERIENCE

 

  • Bachelor’s degree in Computer Science, Business Information Systems or equivalent
  • Minimum 3-5 years of applicable professional experience in a large heterogeneous environment
  • Sound & proven experience with Azure Cloud
  • Technical knowledge and good understanding of :
    Cloud Networking : Virtual Networks, Azure IPAM, BGP and User Defined Routes, Network Security Groups;
    Azure Security & Operations
    Network Connectivity : ExpressRoute, P2S and S2S VPNs, Virtual Network Gateways, Load Balancing
  • Sound technical understanding of the IT landscape and related technical skills
  • Sound & proven experience with CISCO technologies, Knowledge of TCP/IP, VoIP and WAN networks
  • Solid experience with IP routing / switching and QoS
  • CCNA/CCNP Voice/Collaboration or equivalent experience
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • NATO/EU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance

 

OTHER KEY REQUIREMENTS / COMMENTS

Key performance indicators

 

  • Average time to resolve incidents over period
  • Average time to implement requests over period
  • Average time to implement changes over period

 

Main interfaces to other departments

 

  • Technical department management
  • Security function
  • Internal and external customers
  • Architecture and Demand Management
  • Business IT
  • All network operations function

 

Volume Drivers

 

  • Number of service and change requests
  • Technology changes (e.g. new tools and systems)

 

Specific projects

 

  • Deployment of new hardware and software solutions within the functional scope
  • Consolidation of existing network implementations and solutions throughout SES
  • Improvement of the end user experience
  • New network technology introduction
  • Policy implementation (CoBIT, ITIL, Security and other IT related)
  • Change management

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