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Engineer, Digital Workplace

Requisition Number:  10883
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY

The position is responsible for transitioning current suite of products responsible for enterprise policy, deployment, patch management and application security to Microsoft Intune/SCCM. This role is also responsible for operationalization and ongoing support of Microsoft suite of applications, including product lifecycle management, monitoring and issue resolution. The position plays a critical role in the success of multiple SES initiatives to improve and automate patching and deployment utilizing Microsoft Intune.

The position is responsible for device management, application management, application deployment and patch management on all platforms including, but not limited to Windows, MacOS, iOS, iPadOs, Android, Android Enterprise.

 

Extended Job Description:

 

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

  • Design and support migration of current suite of products to Microsoft Intune/SCCM tools
  • Ongoing operationalization and support of enterprise policy, patching, deployment via Microsoft Intune and SCCM
  • Setup, deployment and maintenance tasks for the Operating System and third-party Software Patch Management
  • Software packaging
  • GPO transition towards Microsoft Intune
  • Manage our internal and external process documentation
  • Build internal support documents to capture steps used for issue identification, resolution and support reference
  • Issue prioritization and escalation
  • Development of new tools and processes to assist with automation, reporting and management of the services
  • Identify incident trends and drive to remediate larger and/or reoccurring issues
  • Act as Second and Third level of escalation for Incidents
  • On Call/Primary Contact availability
  • Multi-level communication skills – ability to speak to and troubleshoot with users of all levels.
  • Implementation of Microsoft Autopilot
  • Configuration and implementation of Windows, Apple and Android for enterprise device enrolment
  • Device configuration and reporting (including device restrictions, profile deployment)
  • Assist the Security team towards the implementation of all security aspects regarding device management and reporting
  • MS Windows Virtual Desktop deployment and management
  • Perform technical research leading to solutions for system and software limitations
  • Coordinate troubleshooting regarding Microsoft Intune/SCCM with other IT departments and/or Software Manufacturers and recommend appropriate solution
  • Create accurate, detailed technical procedures and installation instructions

 

COMPETENCIES

  • In-depth knowledge and/or hands-on experience with MSFT Intune/AppLocker/SCCM, including migrating from other tools
  • Strong analytical and problem-solving skills
  • Comfortable with native MSFT GPO functionality and policy management via Intune
  • Good written and verbal communication skills
  • Openness for new technologies and readiness for change
  • Stress resistant and able to manage multiple tasks at the same time
  • Have the ability to work autonomously and effectively with others towards achieving common goals
  • Detail oriented with a proven ability to self-motivate and follow-through on tasks
  • Results oriented with a pragmatic approach
  • Ability to work in a rapidly changing environment under tight timelines  
  • Willingness to integrate international teams and working environment
  • Ability to effectively interact with all organization stakeholders

 

QUALIFICATIONS & EXPERIENCE

  • Minimum Bachelor’s Degree in Computer Science
  • Three to five years of proven working experience in a company with central Computer management, Software deployment and Patch Management
  • Sound experience on Microsoft Intune and SCCM (SCCM co-management with MS Intune)
  • Excellent knowledge on Windows, MacOS, IOS, iPadOS and Android devices
  • Excellent knowledge on application deployment and maintenance on all platforms
  • Excellent knowledge on Conditional Access
  • General knowledge of Virtual machines, BitLocker, Windows Firewall
  • Knowledge on scripting and deploying PowerShell Scripts and Microsoft Graph API is considered a plus
  • Microsoft Certifications are an advantage

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OTHER KEY REQUIREMENTS / COMMENTS

  • Fluency in English, any other language is considered as an asset  
  • Willingness to travel internationally  

 

Good knowledge of ITSM and KPI’s

 

  • Incident Management
  • Change Management
  • Request Fulfilment
  • Problem Management

 

 

Main interface to other departments

 

  • Technical departments management (requirements)
  • Group Information & Cyber Security -> compliance with security (requirements)
  • Internal and external customers

 

 

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