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Credit & Collection Controller

Requisition Number:  16901
Contract Type:  Permanent

The Hague, NL Betzdorf, LU


The Collections Controller is responsible for collecting amounts due from customers, resolving collection-related matters with the overall objective of lowering past-due customer receivable balances for both Video and Networks.



  • Performs account reconciliations, recommends account adjustments and post journal entries
  • Supports Legal in the preparation of court cases and arbitration cases
  • The collections controller supervises the collections and cash applications activities
  • Monitor customer receivable levels and develop appropriate collection strategies in coordination with Manager Collections
  • Analyze customer accounts and contact customers to collect outstanding amounts
  • Respond to and resolve customer inquiries regarding collections matters
  • Organizes follow-up calls with customers to collect overdue receivables and escalates to the Manager Collections as appropriate
  • Use of dunning tool (OnGuard) to execute and record the various steps within the dunning process
  • Provides assistance related to collection matters, to both internal and external auditors
  • Determine with Manager Collections the analysis and timing of referring past due accounts to Debt Collector agencies or outside counsel
  • Assist the Manager Collections in execution of necessary C&C steps in situations of suspensions, terminations or write-offs of irrecoverable receivables. Prepares and analyses related reports, as required, e.g. report on customer terminations and related exposures
  • Supports C&C Video and C&C Networks in the preparation of customer discussions and negotiations



  • Excellent communication and interpersonal skills (oral, written, and phone)
  • Service-minded and results-driven attitude towards internal and external customers.
  • Demonstrated self-starter with strong organizational skills and ability to manage and accomplish multiple tasks/priorities
  • Ability to work effectively in a multi-cultural team environment
  • Ability to accomplish tasks in an efficient, timely, accurate and customer-focused manner
  • Ability to work independently, at times, and to meet strict deadlines



  • Associate Degree in Finance or Accounting
  • A minimum of five (5) years’ experience in collections including those at an international level.
  • Proficiency in interpreting financial statements and understanding financial accounting.
  • Solid understanding of collection matters associated with service-related contracts
  • Very solid understanding of credit risk management associated with B2B service-related contracts.
  • Ability to accurately process transactions and run reports using SAP
  • Proficient in Microsoft Excel, PowerPoint, SAP CRM, SAP-BI, SAP-BPC, SAP-ECC and OnGuard.
  • Excellent knowledge of English, Spanish and Portuguese both verbal and written. Working knowledge of another language, e.g. French, German, or Arabic is an asset.

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