Credit & Collection Controller

ROLE DESCRIPTION SUMMARY

The Collections Controller is responsible for collecting amounts due from customers, resolving collection-related matters with the overall objective of lowering past-due customer receivable balances for both Video and Networks.

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Performs account reconciliations, recommends account adjustments and post journal entries
• Supports Legal in the preparation of court cases and arbitration cases
• The collections controller supervises the collections and cash applications activities
• Monitor customer receivable levels and develop appropriate collection strategies in coordination with Manager Collections
• Analyze customer accounts and contact customers to collect outstanding amounts
• Respond to and resolve customer inquiries regarding collections matters
• Organizes follow-up calls with customers to collect overdue receivables and escalates to the Manager Collections as appropriate
• Use of dunning tool (OnGuard) to execute and record the various steps within the dunning process
• Provides assistance related to collection matters, to both internal and external auditors
• Determine with Manager Collections the analysis and timing of referring past due accounts to Debt Collector agencies or outside counsel
• Assist the Manager Collections in execution of necessary C&C steps in situations of suspensions, terminations or write-offs of irrecoverable receivables. Prepares and analyses related reports, as required, e.g. report on customer terminations and related exposures
• Supports C&C Video and C&C Networks in the preparation of customer discussions and negotiations

COMPETENCIES

• Excellent communication and interpersonal skills (oral, written, and phone)
• Service-minded and results-driven attitude towards internal and external customers.
• Demonstrated self-starter with strong organizational skills and ability to manage and accomplish multiple tasks/priorities
• Ability to work effectively in a multi-cultural team environment
• Ability to accomplish tasks in an efficient, timely, accurate and customer-focused manner
• Ability to work independently, at times, and to meet strict deadlines

QUALIFICATIONS & EXPERIENCE

• Associate Degree in Finance or Accounting
• A minimum of five (5) years’ experience in collections including those at an international level.
• Proficiency in interpreting financial statements and understanding financial accounting.
• Solid understanding of collection matters associated with service-related contracts
• Very solid understanding of credit risk management associated with B2B service-related contracts.
• Ability to accurately process transactions and run reports using SAP
• Proficient in Microsoft Excel, PowerPoint, SAP CRM, SAP-BI, SAP-BPC, SAP-ECC and OnGuard.
• Excellent knowledge of English and German both verbal and written. Working knowledge of another
  language, e.g. French, Spanish, or Arabic is an asset.