Controller, MOC

GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.

Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defence and civilian security applications.

GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defence applications.

Role Description Summary

The position is responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.

The incumbent is expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. He / She will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities. 

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, the incumbent will also support other GovSat operational systems involved in the service delivery chain. 

Extended Job Description: 

Primary Responsibilities / Key Result Areas

• Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
• Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)
• Ensure spectral policing of GovSat platforms and assets  
• Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
• Be accountable for the delivery of industry leading customer service
• Perform timely and effective troubleshooting and service recovery actions
• Perform line ups of uplinks as required
• Provide technical support to customers and/or users   
• Create operational reports and statistics as required
• Ensure the availability and preparedness of GovSat monitoring systems for Data services
• Liaise with and escalate to Engineering support when required (Level 2)
• Perform other duties as required by management

Competencies

• Strong aptitude for a systems approach to problem solving, and good analytical skills
• Excellent written and oral communication skills
• Strong customer / user focus
• High operational awareness
• Ability to work both in a team and independently as required (the incumbent will act as a lone worker during some shifts)
• Self-motivation, attention to detail and accuracy
• Flexibility and stress resistance
• Flexibility in working times
• Strong ability to set priorities
• Willingness and drive to continuously acquire new knowledge and skills
• Willingness to foster innovation to develop the working environment
• Fluency in English and any other languages will be considered as an asset

Qualification & Experience

• At least a Bachelor's Degree in Engineering/ Computer Science, or equivalent qualifications and/or experience
• Minimum two years of work experience in the Telecommunication Industry in a relevant or similar position (experienced technician)
• Experience in operating satellite platforms, including VSAT and associated systems
• Good knowledge of satellite communications techniques, architecture and protocols
• Knowledge of satellite communications, networking and/or IT systems
• Knowledge of RF Geolocation  
• Understanding of IP networks and acquaintance with platforms and Internet infrastructure
• Working knowledge of Carrier Monitoring systems and functionality
• Working knowledge of systems and server infrastructure

​​​​​​​

Other Key Requirements / Comments

• Accurate reporting
• Understanding of the unique demands of working within the Governmental institutional area
• NATO/EU Secret clearance are mandatory

GovSat is an Equal Opportunity and Affirmative Action Employer.