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Analyst, Multimedia Network Operations

Requisition Number:  15894
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

ROLE DESCRIPTION SUMMARY

 

As an Analyst of Multimedia Network Operations, you will be responsible for the support and management of SES platforms and services. The Analyst will be expected to diagnose and resolve service anomalies in the Satellite (RF), IP and Broadcast domains as part of a predefined incident management process.

You shall perform trouble ticket management, service reporting and carrier line-up activities. The position also carries the expectation that you should fully engage with SES next-generation services (HTS & Mobility) on a technological and service delivery level.    

You will also support other SES operational systems involved in the service delivery chain such as contribution, distribution, and management networks, all of which have global scope. Moreover, you will be expected to work with Network Management Systems (NMS) from multiple vendors in the IP and Broadcast domains.

 

Extended Job Description:

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

 

  • Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, using automatic and manual monitoring and analysis systems
  • Operate SES managed platforms and associated networks
  • Track and follow up on support escalation to internal and external partners
  • Perform line up tests of uplinks, as required
  • Provide technical support to customers
  • Create operational reports and statistics, as required
  • Stand-by for last-minute shift emergencies, sicknesses, etc.
  • Willingness to transition to a future 24/7 shift position

 

COMPETENCIES

 

  • Good knowledge of satellite communications infrastructures and telecommunications systems
  • Operating knowledge of VSAT platforms and associated systems 
  • Knowledge of IP networks, platforms and Internet infrastructure (BGP/DNS/IP etc.) and/or Broadcast systems and technologies (DVB/Multiplexing/Contribution/Distribution)
  • Working knowledge of systems and server infrastructure (Linux/Windows)
  • Strong aptitude for a systems approach to problem-solving, and good analytical skills
  • Strong customer focus
  • Self-motivation, attention to detail, and accuracy
  • Ability to work in a team environment

 

QUALIFICATIONS & EXPERIENCE

 

  • Technical degree or equivalent work experience
  • Two to three years of working experience in technical customer support and service/systems management
  • Experience working with ServiceNOW system

 

OTHER KEY REQUIREMENTS / COMMENTS

 

  • Quick learner and team player
  • Accurate reporting
  • Good level of English, both written and spoken
  • French, German, Spanish, or Portuguese language skills are an asset

 

WHAT’S IN IT FOR YOU: 

 

  • Flexible working policy 
  • Bonus and equity plans 
  • Comprehensive and competitive benefits plans 
  • Access to Microsoft Azure training suite 
  • A range of wellness activities and employee assistance programmes (varies by location) 
  • An employer that values all aspects of Diversity and respects every individual’s story 

 

GOOD TO KNOW: 

 

SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law. 

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