Share this Job
Apply now »

(Senior) MOC controller

Requisition Number:  15034
Contract Type:  Permanent
Location(s): 

Betzdorf, LU

GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defence and civilian security applications.
GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defence applications.

Role Description Summary

 

In this position as a MOC Controller, you will responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.

 

You will take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities. 

 

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain.

 

Extended Job Description:

Primary Responsibilities / Key Result Areas

 

  • Maintain services to the highest possible standards, considering primarily service availability and quality using automatic and manual monitoring and analysis systems
  • Provide 24/7 service support to GovSat customers and/or users, including troubleshooting and service recovery actions
  • Ensure spectral policing of GovSat platforms and assets  
  • Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
  • Perform line ups of uplinks as required
  • Create operational reports and statistics as required
  • Ensure the availability and preparedness of GovSat monitoring systems for Data services
  • Liaise with and escalate to Engineering support when required (Level 2)
  • Perform other duties as required by management

 

Competencies

 

  • Excellent written and oral communication skills
  • Strong customer / user focus
  • High operational awareness
  • Ability to work both in a team and independently as required
  • Self-motivation, attention to detail and accuracy
  • Strong ability to set priorities and work under pressure

 

Qualification & Experience

 

  • Minimum two years of work experience in the Telecommunication Industry in a relevant or similar position and/or Bachelor's Degree in Engineering / Computer Science
  • Experience in operating satellite platforms, including VSAT and associated systems
  • Good knowledge of satellite communications techniques, architecture and protocols
  • Knowledge of satellite communications, networking and/or IT systems
  • Knowledge of RF Geolocation  
  • Understanding of IP networks and acquaintance with platforms and Internet infrastructure
  • Working knowledge of Carrier Monitoring systems and functionality
  • Working knowledge of systems and server infrastructure
  • Fluency in English, any other languages will be considered as an asset

 

Other Key Requirements / Comments

 

  • Accurate reporting
  • Understanding of the unique demands of working within the Governmental institutional area
  • NATO/EU Secret clearance are mandatory

 

What's In It For You:

 

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs 
  • An employer that values all aspects of Diversity and respects every individual’s story

 

GOOD TO KNOW


GovSat is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

Apply now »