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(Junior) Engineer, Core Assurance Systems

Requisition Number:  16302
Contract Type:  Limited (fixed-term)
Location(s): 

Betzdorf, LU

Role Description Summary

 

As the Engineer, Core Assurance Systems, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure. will work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience. You will assist Global Services operations in solving service anomalies in the RF (Ground/Satellite), IP and platform domains through increased use of SSA, analytics and automation. You will build and manage service support and reporting systems that contain a high degree of intelligence and autonomy.

 

You will be responsible for the integration of managed service monitoring architectures in the enterprise data, mobility and video domains. The position also carriers the expectation that you will fully engage with SES next generation services (HTS GEO/MEO) on a technological and service delivery level.

 

You will also support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope. You will be expected to work with Network Management Systems (NMS) from multiple vendors in the IP, ground infrastructure and network domains.

 

Primary Responsibilities / Key Result Areas

 

  • Ensure that Global Services monitoring systems are highly available, accurate and fit for purpose
  • Work closely with partners in OSS/BSS domains in the setup and maintenance of API interfaces and data flows
  • Capture and process monitoring, SSA and automated reporting requirements from operations teams, and from SES customers when required (customer portal services)
  • Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services.
  • Provide 24/7 tools support to SES operations teams (on-call basis)
  • Drive service and infrastructure data analytics capabilities across the SES group
  • Identify and implement systems to introduce greater automation in daily operation
  • Ensure SES management and monitoring systems are kept up to date and fit for purpose
  • Build and maintain strong relationships with key stakeholders in the service delivery process
  • Plan and coordinate maintenance and configuration change activities
  • Provide technical support to customers when required
  • Perform systems and service acceptance tests when required
  • Support the development of operational tools and systems

 

Produce and deliver high quality training materialCompetencies

 

  • Self-driven innovative mindset, commitment to excellence and quality in all areas
  • Good working knowledge of communications technologies, database systems, software architectures and API interfaces
  • Proven track record in platform/server management and trouble shooting
  • Good knowledge of Satellite communications techniques (GEO/MEO/LEO)
  • High level of and operational awareness and ability to work independently
  • Ability to autonomously manage and coordinate complex operational tasks and projects
  • Strong customer focus and attention to detail
  • Good written and oral communications skills
  • Software tool development background (preferred… Java, Python, Shell, JavaScript)
  • Unix/Linux system understanding (preferred…Systems Administration/Deployment experience)
  • SQL/MySQL Database experience
  • Ability to troubleshoot application and infrastructure systems
  • Experience with RESTful interfaces. JSON, SOAP, etc.
  • Good understanding of System Engineering principles and techniques
  • Experience working with networks and remote systems

 

Qualification & Experience

 

  • Minimum Bachelor’s degree in IT, Telecommunications, or similar field (BAC +3, BSc) required (education can be substituted for experience)
  • Minimum 3-5 years’ combined experience in an operations or engineering position
  • Good level of demonstrable experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment
  • Good knowledge of service (data/video) platforms and associated systems
  • Knowledge of application interface protocols (SQL, XML, REST, SNMP etc.)
  • Proven track record in service support and implementation
  • Proven experience in programmatic interface usage and application

 

Other Key Requirements / Comments

 

  • Proactive approach and professional attitude
  • Customer focused at every level
  • Deliver tangible improvements to systems under personal and group responsibility
  • Ability and willingness to travel occasionally


 

WHAT'S IN IT FOR YOU?

 

In addition to a competitive salary and benefits package, we ofer you a truly global opportunity in an exciting industry and all the support you'll need for both your professional and personal development.  But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most.  We strive to uphold honesty, transparency and courage in everyting we do.  We're proud to belong to the SEs team and collaborate towards success.

 

SES is an Equal Opportunity and Affirmative Action Employer

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